Terms Of Service

Cultivate Print, LLC

Last Updated: October 16, 2025

1. ACCEPTANCE OF TERMS

By accessing or using Cultivate Print, LLC's ("Company," "we," "us," or "our") services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

2. DESCRIPTION OF SERVICES

Cultivate Print, LLC provides wholesale print-on-demand book manufacturing and fulfillment services to content creators and businesses. Our services include:

Book printing and production
Order fulfillment and shipping
Integration with e-commerce platforms (Shopify, WooCommerce, Squarespace, BigCommerce)
Quality control and manual content review
Return and replacement processing
International shipping capabilities

WHOLESALE NATURE OF SERVICES: Our services are provided on a wholesale basis to business customers who resell printed products to end consumers. We do not sell directly to end consumers, and all Customer obligations regarding consumer protection laws, warranties, and end-customer relationships remain with Customer.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

Our services are available to businesses and content creators located in the United States and Canada. You must be at least 18 years old and have the legal authority to enter into this agreement.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. CONTENT AND INTELLECTUAL PROPERTY

4.1 Customer Content

You represent and warrant that:

You own or have the necessary rights to all content you submit for printing
Your content does not infringe on any third-party intellectual property rights
You have obtained all necessary permissions, licenses, and consents for the content

4.2 Content Review and Acceptance

We reserve the right to review and reject any content at our sole discretion, including but not limited to content that:

Violates applicable laws or regulations
Infringes on intellectual property rights
Contains offensive, defamatory, or inappropriate material
We determine unsuitable for printing for any reason

Content rejection does not require specific justification and may be based on our editorial judgment, operational capacity, or business considerations.

4.3 Intellectual Property Indemnification

You agree to indemnify and hold harmless Company from any claims, damages, or expenses arising from alleged intellectual property infringement related to your submitted content.

5. PRICING AND PAYMENT TERMS

5.1 Pricing Structure

Per-Item Charges: Based on current pricing for book specifications
Shipping Costs: Calculated based on destination and shipping method
Optional Monthly Plans: Enhanced service levels available for monthly fees

5.2 Billing and Payment

Billing Cycle: Weekly billing with Net 7 payment terms
Usage Threshold: Invoices are generated when account usage reaches the threshold amount (ranging from $100-$10,000 depending on account terms)
Late Payments: Past due accounts subject to 1% monthly interest (12% annual) and $35 administrative fee
Collection Costs: Customer responsible for all reasonable collection costs including attorney fees

5.3 Price Changes

We reserve the right to modify pricing with 30 days' written notice to existing customers.

5.4 Chargebacks and Payment Disputes

Customer is solely responsible for all chargeback disputes, payment reversals, and related issues that occur between end customers and Customer. Company is not liable for any costs, fees, or losses associated with chargebacks or payment disputes. Customer agrees to indemnify Company against any chargeback-related claims or expenses.

6. ORDER PROCESSING AND FULFILLMENT

6.1 Order Acceptance

Orders are subject to our acceptance. We reserve the right to reject orders that exceed our capacity or violate these Terms.

6.2 Production Timeline

Standard Fulfillment: Typically 5 business days from order acceptance
Extended Timeline: Up to 21 business days during high-volume periods
Enhanced Service Levels: Guaranteed timelines available with paid monthly plans

6.3 Shipping and Delivery

Domestic and International: We ship to locations worldwide except those subject to US trade sanctions
Shipping Costs: Borne by Customer and passed through to end customers
Risk of Loss: Transfers to Customer upon shipment

7. QUALITY ASSURANCE AND RETURNS

7.1 Quality Standards

We maintain quality control processes and will replace products that fail to meet our production standards.

7.2 Defective Product Policy

We will replace damaged or defective products at no charge if reported:

Within 15 days of delivery, OR
Within 30 days of shipment for non-delivered orders

7.3 Return Process

Replacement requests must be submitted through our customer portal
We handle the logistics of eligible returns and replacements
Customer manages end-customer service relationships

7.4 End-Customer Service Responsibilities

You are solely responsible for handling returns, refunds, and customer service issues with your end customers. Our replacement policy in Section 7.2 applies only to defects in our manufacturing or fulfillment, not to end-customer satisfaction issues, buyer's remorse, or subjective quality complaints. You must maintain your own customer service processes and return policies for your end customers.

8. PROMOTIONAL MATERIALS AND MARKETING

8.1 Promotional Items

Promotional materials and items may be offered to Customer at Company's sole discretion. Such promotional materials are provided on an availability basis and are not guaranteed. Company reserves the right to discontinue, modify, or limit promotional offerings at any time without notice.

8.2 Marketing Support

Any marketing materials, samples, or promotional items provided are intended to support Customer's business development efforts and are subject to availability and Company approval.

9. TAX RESPONSIBILITIES

IMPORTANT TAX NOTICE: As a wholesale service provider, we do not collect or remit sales tax, VAT, or other consumption taxes on behalf of customers.

9.1 Customer Tax Obligations

You are solely responsible for:

Determining applicable tax obligations for your business
Collecting and remitting all required taxes (sales tax, VAT, income tax, etc.)
Maintaining proper tax records and documentation
Complying with all tax laws in jurisdictions where you conduct business

9.2 Tax Documentation

We will provide necessary documentation to support your tax compliance, including invoices and shipping records, upon reasonable request.

9.3 Indemnification

You agree to indemnify Company against any tax liabilities, penalties, or assessments arising from your failure to comply with applicable tax laws.

10. DATA OWNERSHIP AND PRIVACY

10.1 Customer Data Ownership

End Customer Data: You retain ownership of all end-customer information
Order Data: We process order information solely to fulfill services
Usage Data: We may collect and use aggregated, anonymized usage data for business purposes

10.2 Data Protection and Security

We implement industry-standard security measures to protect data, including:

Encryption of data in transit and at rest using current industry standards
Multi-factor authentication and access controls
Regular security audits and penetration testing
Employee training on data protection and security practices
Secure backup and disaster recovery procedures
Network security monitoring and intrusion detection

For data received through platform integrations (Shopify, WooCommerce, etc.), we implement additional safeguards as required by those platforms' partner agreements and applicable laws.

While we implement robust security measures, we cannot guarantee absolute security against all threats. You are responsible for complying with applicable privacy laws regarding end-customer data.

10.3 Privacy Policy

Our collection, use, and protection of your information is governed by our Privacy Policy, available at [URL]. By using our services, you also agree to the terms of our Privacy Policy.

11. PLATFORM INTEGRATIONS

11.1 Third-Party Platforms

Our integrations with Shopify, WooCommerce, Squarespace, and BigCommerce are subject to those platforms' terms of service and availability.

11.2 Integration Reliability

While we strive for reliable integrations, we are not responsible for platform outages, API changes, or third-party service interruptions.

11.3 Platform Integration Data Handling

For orders received through our platform app integrations (Shopify, WooCommerce, etc.), additional data handling requirements apply:

11.3.1 Data Use Restrictions

Customer acknowledges and agrees that order data received from platform integrations is subject to additional restrictions:

Limited Purpose: We will use such data solely to fulfill orders and provide our services to you. We will not use platform order data for marketing, analytics beyond service provision, or any other purpose without your explicit authorization.
No Direct Customer Contact: We will not communicate directly with your end customers unless you explicitly authorize such communication in writing. All customer service interactions remain your responsibility.
Storage Limitations: We will store platform order data only as long as reasonably necessary to provide our services (typically no more than 7 years for tax compliance purposes), and will securely delete data when no longer required.
Security Standards: We maintain industry-standard security measures specifically designed to protect against unauthorized access to, disclosure of, or use of platform order data, including encryption, access controls, and regular security audits.

11.3.2 Data Breach Notification

In the event of any actual or suspected breach or compromise of order data received through platform integrations (a "Data Breach"), we will:

Notify you immediately, but no later than twenty-four (24) hours after becoming aware of such breach
Notify the applicable platform provider (e.g., Shopify) within the same timeframe
Take immediate action to remedy the breach and prevent further data loss or unauthorized access
Investigate the incident thoroughly and provide you with detailed findings
Cooperate fully with any investigation and provide all requested information in a timely manner
Bear all reasonable costs associated with breach remediation and notification
Implement additional safeguards to prevent similar incidents

11.3.3 Platform Provider Rights

You acknowledge and agree that:

Platform Confidential Information: Order data from platforms like Shopify constitutes confidential information of the platform provider. We treat such data with the highest level of confidentiality.
Audit Rights: Platform providers (such as Shopify, WooCommerce, etc.) have the right to audit our data handling practices, security measures, and compliance with their partner agreements. We will cooperate fully with such audits.
Information Sharing: We may be required to share information about our data handling practices, security incidents, or compliance matters with platform providers for regulatory, compliance, security, or operational purposes.
Platform Compliance: Our provision of services through platform integrations is contingent upon our continued compliance with platform partner agreements. Platform providers may require us to modify our practices or may suspend our integration access.

11.3.4 Customer Cooperation

You agree to:

Cooperate with reasonable requests related to platform compliance, including providing information or implementing corrective actions
Promptly respond to any compliance inquiries from us or platform providers
Maintain your own compliance with platform terms of service
Notify us immediately if you become aware of any compliance issues

12. LIMITATION OF LIABILITY

12.1 Liability Caps

Our total liability for any claims arising from these Terms or our services shall not exceed the amounts paid by you to us in the 12 months preceding the claim.

12.2 Excluded Damages

We shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, revenue, or business opportunities.

12.3 Service Interruptions

We are not liable for service interruptions due to maintenance, technical issues, force majeure events, or circumstances beyond our reasonable control, including platform provider actions or API changes.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

Your use of our services
Your submitted content
Your violation of these Terms
Your violation of any third-party rights
Your failure to comply with applicable laws
Your relationship with your end customers
Claims arising from your products or services provided to end customers

13.1 Platform Integration Obligations

For services provided through our platform integrations (Shopify, WooCommerce, Squarespace, BigCommerce):

You acknowledge that we have certain obligations to the platform providers regarding data handling, security, and compliance
You agree to indemnify us against any claims, fines, or penalties arising from:
- Your violation of platform terms of service
- Your improper handling of end-customer data
- Chargebacks or payment disputes with your end customers
- Your misrepresentation of our services or platform capabilities
You understand that platform providers may suspend or terminate integrations at their discretion, which could affect service delivery
We will make reasonable efforts to maintain integrations but are not liable for interruptions caused by platform providers' actions, API changes, or policy updates

14. TERMINATION

14.1 Termination by Either Party

Either party may terminate this agreement with 30 days' written notice.

14.2 Immediate Termination

We may immediately terminate or suspend services for:

Material breach of these Terms
Non-payment of amounts due
Fraudulent or illegal activity
Violation of intellectual property rights
Violation of platform partner agreement requirements
Activities that jeopardize our platform integrations

14.3 Effect of Termination

Upon termination:

Outstanding orders will be completed or cancelled at our discretion
All unpaid amounts become immediately due
Confidentiality obligations survive termination
Platform integration data handling obligations survive termination
You must immediately cease representing any affiliation with our services

15. DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

15.2 Mandatory Mediation and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM COMPANY.

15.2.1 Good Faith Negotiation

Before initiating formal dispute resolution, the parties agree to attempt to resolve any dispute through good faith, direct negotiation for a period of thirty (30) days after written notice of the dispute.

15.2.2 Mediation Requirement

If direct negotiation fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services ("Dispute") shall first be submitted to confidential mediation administered by the American Arbitration Association (AAA) or JAMS in Seattle, Washington. Each party shall bear its own costs for mediation, with mediator fees split equally. The mediation shall be conducted by a single neutral mediator experienced in commercial disputes.

15.2.3 Binding Arbitration

If mediation does not resolve the Dispute within sixty (60) days of initiation, the Dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted:

Location: Seattle, Washington (or virtually by mutual agreement)
Arbitrator: Single arbitrator with commercial printing or technology industry experience
Rules: AAA Commercial Arbitration Rules
Language: English
Costs: Each party bears its own attorney fees; arbitrator fees split equally unless arbitrator determines otherwise based on the merits

15.2.4 Arbitration Procedures

Discovery shall be limited to information directly relevant to the dispute
The arbitrator may award any relief that would be available in court
The arbitration award shall be final and binding
Judgment on the award may be entered in any court of competent jurisdiction

15.2.5 Exceptions to Mediation/Arbitration

The following disputes are exempt from the mediation/arbitration requirement:

Claims for injunctive relief to protect intellectual property rights
Claims in small claims court (if within jurisdictional limits)
Collection actions for undisputed amounts due

15.2.6 Class Action Waiver

YOU AND COMPANY AGREE THAT ANY DISPUTE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. Neither party may participate in or bring class actions, consolidated proceedings, or representative actions in any forum.

15.2.7 Severability of Dispute Resolution

If any portion of this dispute resolution provision is deemed unenforceable, the remainder shall remain in effect. If the class action waiver is found unenforceable, the entire dispute resolution provision shall be void and disputes shall be resolved in court.

15.3 Limitation Period

Any claims must be brought within one (1) year of the date the cause of action arose.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

16.2 Amendment

We may modify these Terms at any time by posting updated terms on our website. Continued use constitutes acceptance of modified terms. For material changes, we will provide notice via email or prominent notice on our website.

16.3 Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.

16.5 Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, labor disputes, supply chain disruptions, government actions, pandemics, or infrastructure failures. During such events, performance obligations may be suspended, and delivery timelines may be extended without penalty.

16.6 Notices

All notices shall be in writing and delivered to the addresses on file or as specified in your account settings. Notices to Company should be sent to: legal@cultivateprint.com.

17. THIRD-PARTY PLATFORM TERMS

17.1 Platform Terms Incorporation

When using our services through platform integrations (Shopify, WooCommerce, Squarespace, BigCommerce, etc.), you agree to comply with the applicable platform's terms of service, acceptable use policies, and privacy policies. Our provision of services through these platforms is subject to our continued compliance with platform partner agreements.

17.2 Platform Provider Relationships

You acknowledge and agree that:

Independent Relationships: Platform providers (e.g., Shopify, WooCommerce) are not parties to this agreement and have no obligations under these Terms. Your relationship with platform providers is governed by your separate agreements with them.
Platform Data Rights: Platform providers may have ownership or confidentiality rights in certain data related to your store, orders, or transactions processed through their platforms.
Required Information Sharing: We may be required to share information with platform providers for compliance, security, fraud prevention, regulatory, or operational purposes. This may include information about your account, orders, data handling practices, and security incidents.
Platform Audits: Platform providers have the right to audit or review our handling of data from their platforms, our compliance with their partner agreements, and our security practices. We will cooperate fully with such audits.

17.3 Platform Changes and Availability

Platform providers may change their APIs, features, terms, policies, or services at any time without notice to us or you. Such changes may affect our ability to provide services through platform integrations.

You acknowledge that:

Service Changes: We will make commercially reasonable efforts to adapt to platform changes, but we cannot guarantee uninterrupted service during platform transitions.
Feature Limitations: Platform changes may result in reduced functionality, temporary service interruptions, or the need to modify our integration.
No Liability: We are not liable for service disruptions, data loss, or other issues caused by platform provider actions, including API deprecations, policy changes, rate limiting, or platform suspension of our integration.
Alternative Methods: If a platform integration becomes unavailable, we will work with you to establish alternative order processing methods when feasible.

17.4 Platform Suspension or Termination

If a platform provider suspends or terminates our integration:

We will notify you as soon as reasonably possible
We will provide information about alternative integration methods if available
You remain responsible for any outstanding payment obligations
We will work in good faith to restore service or provide workarounds when possible
We are not liable for any losses, damages, or expenses resulting from platform provider actions

17.5 Your Platform Compliance

You represent and warrant that:

You have a valid, active account with any platform through which you use our services
You comply with all platform terms of service and acceptable use policies
You will not use our services in any way that violates platform provider rules
You will maintain good standing with platform providers
You will promptly notify us if your platform account is suspended, terminated, or restricted

18. CONTACT INFORMATION

For questions about these Terms or our services, please contact:

Cultivate Print, LLC
522 W RIVERSIDE AVE STE N
SPOKANE, WA 99201

Email: hello@cultivateprint.com
Legal Inquiries: legal@cultivateprint.com
Privacy Matters: privacy@cultivateprint.com

Effective Date: October 16, 2025
Version: 2.0 (Updated for Platform Integration Compliance)

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.