Terms Of Service

Terms Of Service

Cultivate Print, LLC

Last Updated: September 11, 2025

1. ACCEPTANCE OF TERMS

By accessing or using Cultivate Print, LLC's ("Company," "we," "us," or "our") services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

2. DESCRIPTION OF SERVICES

Cultivate Print, LLC provides wholesale print-on-demand book manufacturing and fulfillment services to content creators and businesses. Our services include:

  • Book printing and production
  • Order fulfillment and shipping
  • Integration with e-commerce platforms (Shopify, WooCommerce, Squarespace, BigCommerce)
  • Quality control and manual content review
  • Return and replacement processing
  • International shipping capabilities

WHOLESALE NATURE OF SERVICES: Our services are provided on a wholesale basis to business customers who resell printed products to end consumers. We do not sell directly to end consumers, and all Customer obligations regarding consumer protection laws, warranties, and end-customer relationships remain with Customer.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

Our services are available to businesses and content creators located in the United States and Canada. You must be at least 18 years old and have the legal authority to enter into this agreement.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. CONTENT AND INTELLECTUAL PROPERTY

4.1 Customer Content

You represent and warrant that:

  • You own or have the necessary rights to all content you submit for printing
  • Your content does not infringe on any third-party intellectual property rights
  • You have obtained all necessary permissions, licenses, and consents for the content

4.2 Content Review and Acceptance

We reserve the right to review and reject any content at our sole discretion, including but not limited to content that:

  • Violates applicable laws or regulations
  • Infringes on intellectual property rights
  • Contains offensive, defamatory, or inappropriate material
  • We determine unsuitable for printing for any reason

Content rejection does not require specific justification and may be based on our editorial judgment, operational capacity, or business considerations.

4.3 Intellectual Property Indemnification

You agree to indemnify and hold harmless Company from any claims, damages, or expenses arising from alleged intellectual property infringement related to your submitted content.

5. PRICING AND PAYMENT TERMS

5.1 Pricing Structure

  • Per-Item Charges: Based on current pricing for book specifications
  • Shipping Costs: Calculated based on destination and shipping method
  • Optional Monthly Plans: Enhanced service levels available for monthly fees

5.2 Billing and Payment

  • Billing Cycle: Weekly billing with Net 7 payment terms
  • Usage Threshold: Invoices are generated when account usage reaches the threshold amount (ranging from $100-$10,000 depending on account terms)
  • Late Payments: Past due accounts subject to 1% monthly interest (12% annual) and $35 administrative fee
  • Collection Costs: Customer responsible for all reasonable collection costs including attorney fees

5.3 Price Changes

We reserve the right to modify pricing with 30 days' written notice to existing customers.

5.4 Chargebacks and Payment Disputes

Customer is solely responsible for all chargeback disputes, payment reversals, and related issues that occur between end customers and Customer. Company is not liable for any costs, fees, or losses associated with chargebacks or payment disputes. Customer agrees to indemnify Company against any chargeback-related claims or expenses.

6. ORDER PROCESSING AND FULFILLMENT

6.1 Order Acceptance

Orders are subject to our acceptance. We reserve the right to reject orders that exceed our capacity or violate these Terms.

6.2 Production Timeline

  • Standard Fulfillment: Typically 5 business days from order acceptance
  • Extended Timeline: Up to 21 business days during high-volume periods
  • Enhanced Service Levels: Guaranteed timelines available with paid monthly plans

6.3 Shipping and Delivery

  • Domestic and International: We ship to locations worldwide except those subject to US trade sanctions
  • Shipping Costs: Borne by Customer and passed through to end customers
  • Risk of Loss: Transfers to Customer upon shipment

7. QUALITY ASSURANCE AND RETURNS

7.1 Quality Standards

We maintain quality control processes and will replace products that fail to meet our production standards.

7.2 Defective Product Policy

We will replace damaged or defective products at no charge if reported:

  • Within 15 days of delivery, OR
  • Within 30 days of shipment for non-delivered orders

7.3 Return Process

  • Replacement requests must be submitted through our customer portal
  • We handle the logistics of eligible returns and replacements
  • Customer manages end-customer service relationships

8. PROMOTIONAL MATERIALS AND MARKETING

8.1 Promotional Items

Promotional materials and items may be offered to Customer at Company's sole discretion. Such promotional materials are provided on an availability basis and are not guaranteed. Company reserves the right to discontinue, modify, or limit promotional offerings at any time without notice.

8.2 Marketing Support

Any marketing materials, samples, or promotional items provided are intended to support Customer's business development efforts and are subject to availability and Company approval.

9. TAX RESPONSIBILITIES

IMPORTANT TAX NOTICE: As a wholesale service provider, we do not collect or remit sales tax, VAT, or other consumption taxes on behalf of customers.

9.1 Customer Tax Obligations

You are solely responsible for:

  • Determining applicable tax obligations for your business
  • Collecting and remitting all required taxes (sales tax, VAT, income tax, etc.)
  • Maintaining proper tax records and documentation
  • Complying with all tax laws in jurisdictions where you conduct business

9.2 Tax Documentation

We will provide necessary documentation to support your tax compliance, including invoices and shipping records, upon reasonable request.

9.3 Indemnification

You agree to indemnify Company against any tax liabilities, penalties, or assessments arising from your failure to comply with applicable tax laws.

10. DATA OWNERSHIP AND PRIVACY

10.1 Customer Data Ownership

  • End Customer Data: You retain ownership of all end-customer information
  • Order Data: We process order information solely to fulfill services
  • Usage Data: We may collect and use aggregated, anonymized usage data for business purposes

10.2 Data Protection

We implement reasonable security measures to protect data but cannot guarantee absolute security. You are responsible for complying with applicable privacy laws regarding end-customer data.

11. PLATFORM INTEGRATIONS

11.1 Third-Party Platforms

Our integrations with Shopify, WooCommerce, Squarespace, and BigCommerce are subject to those platforms' terms of service and availability.

11.2 Integration Reliability

While we strive for reliable integrations, we are not responsible for platform outages, API changes, or third-party service interruptions.

13. LIMITATION OF LIABILITY

13.1 Liability Caps

Our total liability for any claims arising from these Terms or our services shall not exceed the amounts paid by you to us in the 12 months preceding the claim.

13.2 Excluded Damages

We shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, revenue, or business opportunities.

13.3 Service Interruptions

We are not liable for service interruptions due to maintenance, technical issues, force majeure events, or circumstances beyond our reasonable control.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

  • Your use of our services
  • Your submitted content
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your failure to comply with applicable laws

14. TERMINATION

14.1 Termination by Either Party

Either party may terminate this agreement with 30 days' written notice.

14.2 Immediate Termination

We may immediately terminate or suspend services for:

  • Material breach of these Terms
  • Non-payment of amounts due
  • Fraudulent or illegal activity
  • Violation of intellectual property rights

14.3 Effect of Termination

Upon termination:

  • Outstanding orders will be completed or cancelled at our discretion
  • All unpaid amounts become immediately due
  • Confidentiality obligations survive termination

15. DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

15.2 Mandatory Mediation and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM COMPANY.

15.2.1 Good Faith Negotiation

Before initiating formal dispute resolution, the parties agree to attempt to resolve any dispute through good faith, direct negotiation for a period of thirty (30) days after written notice of the dispute.

15.2.2 Mediation Requirement

If direct negotiation fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services ("Dispute") shall first be submitted to confidential mediation administered by the American Arbitration Association (AAA) or JAMS in Seattle, Washington. Each party shall bear its own costs for mediation, with mediator fees split equally. The mediation shall be conducted by a single neutral mediator experienced in commercial disputes.

15.2.3 Binding Arbitration

If mediation does not resolve the Dispute within sixty (60) days of initiation, the Dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted:

  • Location: Seattle, Washington (or virtually by mutual agreement)
  • Arbitrator: Single arbitrator with commercial printing or technology industry experience
  • Rules: AAA Commercial Arbitration Rules
  • Language: English
  • Costs: Each party bears its own attorney fees; arbitrator fees split equally unless arbitrator determines otherwise based on the merits

15.2.4 Arbitration Procedures

  • Discovery shall be limited to information directly relevant to the dispute
  • The arbitrator may award any relief that would be available in court
  • The arbitration award shall be final and binding
  • Judgment on the award may be entered in any court of competent jurisdiction

15.2.5 Exceptions to Mediation/Arbitration

The following disputes are exempt from the mediation/arbitration requirement:

  • Claims for injunctive relief to protect intellectual property rights
  • Claims in small claims court (if within jurisdictional limits)
  • Collection actions for undisputed amounts due

15.2.6 Class Action Waiver

YOU AND COMPANY AGREE THAT ANY DISPUTE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. Neither party may participate in or bring class actions, consolidated proceedings, or representative actions in any forum.

15.2.7 Severability of Dispute Resolution

If any portion of this dispute resolution provision is deemed unenforceable, the remainder shall remain in effect. If the class action waiver is found unenforceable, the entire dispute resolution provision shall be void and disputes shall be resolved in court.

15.3 Limitation Period

Any claims must be brought within one (1) year of the date the cause of action arose.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

16.2 Amendment

We may modify these Terms at any time by posting updated terms on our website. Continued use constitutes acceptance of modified terms.

16.3 Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.

16.5 Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, labor disputes, supply chain disruptions, government actions, pandemics, or infrastructure failures. During such events, performance obligations may be suspended, and delivery timelines may be extended without penalty.

16.6 Notices

All notices shall be in writing and delivered to the addresses on file or as specified in your account settings.

17. CONTACT INFORMATION

For questions about these Terms or our services, please contact:

Cultivate Print, LLC
522 W RIVERSIDE AVE STE N, SPOKANE, WA 99201
hello@cultivateprint.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.