Privacy Policy

Privacy Policy

Cultivate Print, LLC

Effective Date: September 11, 2025

Last Updated: September 11, 2025

1. INTRODUCTION

Cultivate Print, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wholesale print-on-demand services, websites, applications, and related services (collectively, the "Services").

Our Business Model: We primarily operate as a wholesale print-on-demand service provider to businesses and content creators. We may also offer direct-to-consumer services through our Four Pillars Printing platform.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

  • Name, email address
  • Business name and address
  • Payment information (processed securely through third-party processors)
  • Tax identification numbers and tax forms (W-9, W-8BEN, etc.)
  • Shipping and billing addresses

Content and Project Data:

  • Book manuscripts, images, and design files
  • Project specifications (size, binding, quantities)
  • Metadata and descriptions
  • Customer service communications

Four Pillars Printing (When Applicable):

  • Digital purchase receipts and verification documents
  • End customer information for order fulfillment
  • Product preferences and purchase history

2.2 Information We Collect Automatically

Usage Information:

  • IP addresses and device identifiers
  • Browser type and operating system
  • Pages visited and time spent on our Services
  • Referral sources and exit pages
  • Date and time of access

Cookies and Tracking Technologies:

  • Essential cookies for site functionality
  • Analytics cookies to understand usage patterns
  • Performance cookies to optimize our Services
  • Marketing cookies (with your consent where required)

Technical Data:

  • Server logs and error reports
  • API usage statistics
  • Integration performance data

2.3 Information from Third Parties

Platform Integrations:

  • Order data from Shopify, WooCommerce, Squarespace, BigCommerce
  • Shipping and tracking information from carriers
  • Payment processing data (without storing full payment details)

Business Partners:

  • Verification information from payment processors
  • Address validation from shipping services
  • Industry databases for business verification

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

Service Delivery:

  • Process and fulfill print orders
  • Manage your account and provide customer support
  • Communicate about orders, shipping, and service updates
  • Handle returns, replacements, and quality issues

Platform Operations:

  • Maintain and improve our Services
  • Integrate with e-commerce platforms
  • Process payments and handle billing
  • Ensure platform security and prevent fraud

Legal and Compliance:

  • Comply with tax reporting obligations
  • Respond to legal requests and enforce our Terms
  • Maintain business records as required by law
  • Protect our rights and the rights of others

3.2 Four Pillars Printing Services

When you participate in Four Pillars Printing:

  • Verify digital purchase receipts
  • Process direct-to-consumer orders
  • Provide customer service to end customers
  • Manage inventory and fulfillment

3.3 Business Analytics and Improvement

Service Enhancement:

  • Analyze usage patterns to improve our Services
  • Monitor printing quality and delivery performance
  • Develop new features and capabilities
  • Optimize pricing and service offerings

Marketing (B2B Focus):

  • Communicate about new services and features
  • Send industry updates and educational content
  • Provide promotional offers (with your consent)
  • Participate in trade shows and industry events

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers and Partners

Essential Service Providers:

  • Printing Partners: Production facilities that print your content
  • Shipping Carriers: UPS, FedEx, USPS, and international carriers
  • Payment Processors: Secure payment handling services
  • Cloud Hosting: AWS, Google Cloud, or similar infrastructure providers

Platform Integrations:

  • E-commerce Platforms: Shopify, WooCommerce, Squarespace, BigCommerce
  • Analytics Services: Google Analytics, service monitoring tools
  • Customer Support: Helpdesk and communication platforms

4.2 Legal and Compliance Sharing

Tax Authorities:

  • IRS reporting for US creators (1099-MISC forms)
  • International tax reporting as required
  • Backup withholding documentation

Legal Requirements:

  • Court orders, subpoenas, and legal process
  • Law enforcement requests with proper authority
  • Protection of our rights and property
  • Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy's protections.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you for:

  • Industry research and reporting
  • Service benchmarking
  • Marketing and business development

5. YOUR RIGHTS AND CHOICES

5.1 Access and Control

Account Management:

  • Access and update your account information
  • Download your content and order history
  • Manage communication preferences
  • Close your account (subject to legal retention requirements)

Marketing Communications:

  • Opt out of promotional emails
  • Manage cookie preferences
  • Control third-party integrations

5.2 Regional Privacy Rights

California Residents (CCPA):

  • Right to know what personal information we collect
  • Right to delete personal information (with exceptions)
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising rights

European Users (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To Exercise Your Rights:
Email us at privacy@cultivateprint.com or contact us using the information in Section 10.

6. DATA SECURITY

6.1 Security Measures

Technical Safeguards:

  • Encryption in transit and at rest
  • Secure data centers with physical security
  • Regular security audits and monitoring
  • Access controls and authentication

Operational Safeguards:

  • Employee training on data protection
  • Background checks for personnel with data access
  • Incident response procedures
  • Regular backup and recovery testing

6.2 Data Breach Response

In the event of a data breach affecting your personal information, we will:

  • Investigate and contain the incident
  • Notify affected users within 72 hours when possible
  • Report to relevant authorities as required by law
  • Provide guidance on protective measures you can take

No Guarantee: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

7. DATA RETENTION

7.1 General Retention Periods

  • Account Data: Retained while your account is active and for 7 years after closure for tax and legal compliance
  • Content Files: Retained according to our published Content Retention Policy
  • Transaction Records: Retained for 7 years for accounting and tax purposes
  • Communication Records: Retained for 3 years or as needed for customer service

7.2 Legal Retention Requirements

Some information may be retained longer to comply with:

  • Tax reporting obligations
  • Legal discovery requirements
  • Regulatory compliance
  • Fraud prevention needs

7.3 Deletion Procedures

When retention periods expire, we securely delete or anonymize your information using industry-standard methods.

8. INTERNATIONAL DATA TRANSFERS

8.1 Cross-Border Processing

Our Services may involve transferring your information outside your country of residence, including to the United States where our primary operations are located.

8.2 Transfer Safeguards

For international transfers, we implement appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Other legally recognized transfer mechanisms

9. COOKIES AND TRACKING

9.1 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how you use our Services
  • Performance Cookies: Allow us to optimize site performance
  • Marketing Cookies: Used for advertising (with consent where required)

9.2 Managing Cookies

You can control cookies through:

  • Browser settings and preferences
  • Our cookie consent management tool
  • Opt-out tools provided by advertising networks

Note: Disabling essential cookies may limit your ability to use our Services.

10. CHILDREN'S PRIVACY

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly. If you believe we have collected information from a child under 16, please contact us immediately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of material changes via email or prominent notice
  • Obtain your consent for changes that materially expand our use of your information

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

12. THIRD-PARTY SERVICES

12.1 Platform Integrations

Our Services integrate with third-party platforms (Shopify, WooCommerce, etc.) that have their own privacy policies. We encourage you to review these policies as they govern how these platforms handle your information.

12.2 Four Pillars Printing

When using Four Pillars Printing services, additional privacy terms may apply. These will be clearly disclosed at the time of service activation.

12.3 No Responsibility for Third Parties

We are not responsible for the privacy practices of third-party services, even when accessed through our Services.

13. CONTACT INFORMATION

13.1 Privacy Questions

For privacy-related questions or to exercise your rights, contact us at:

  • Email: privacy@cultivateprint.com
  • Mail: Cultivate Print, LLC
    Privacy Officer
    522 W RIVERSIDE AVE STE N
    SPOKANE, WA 99201

13.2 General Contact

For general questions about our Services:

  • Email: hello@cultivateprint.com

13.3 EU Representative (If Applicable)

If we determine that we need an EU representative under GDPR, contact information will be provided here.

14. EFFECTIVE DATE

This Privacy Policy is effective as of September 11, 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

Last Updated: September 11, 2025
Version: 1.0